We understand the excitement of receiving a new accessory, and we want every item to bring you joy. At Hypecartz, operated by Questix It Solutions, we also recognize that sometimes a product may not meet your expectations. This policy is designed to make returns and refunds easy, fair, and worry-free, so you can shop with confidence.
In this policy, “we,” “us,” and “our” refer to Hypecartz, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined below, so taking a moment to review them ensures you know what to expect.
Our goal is to make every return or refund a smooth and supportive experience. We handle each request with care, ensuring you feel valued and confident throughout the process.
Return Eligibility
We want your shopping experience to be safe and hassle-free, which is why we have clear return guidelines. To be eligible for a return, the product must be unused, unwashed, and in the same condition as when you received it. All tags, labels, packaging, and boxes must be included and intact. Items showing signs of wear, alterations, or damage after delivery will not qualify for a return.
To ensure your return is accepted, please submit your request within 48 hours of receiving your delivery. Requests submitted after this timeframe cannot be accommodated. Returns that do not meet these requirements may not be processed.
How to Request a Return
Returning an item is easy. Simply email us at questixitsolutions@gmail.com with your Order ID, the reason for the return, and clear photos if the product is damaged, defective, or incorrect.
Once we review your submission, we will provide step-by-step instructions to complete the return. Please note that returns not meeting the conditions outlined in our policy may be declined.
This process ensures your return is handled efficiently and fairly, allowing you to resolve any issues with your order promptly.
Refund Process and Timeline
We understand that sometimes things don’t go as planned, and we want your refund experience to be smooth and transparent. Once your returned item reaches us, our team will carefully inspect it to ensure it meets our return requirements.
If the item complies with our standards, we will process your refund to the original payment method within 5 to 7 business days. You will also receive an email confirming that the refund has been completed.
If the item does not meet our return criteria, we may be unable to issue a refund. We appreciate your understanding and strive to make the process as simple and straightforward as possible.
Partial Refund Guidelines
We understand that not every return is flawless, and we aim to handle such cases fairly. If your returned item is generally in good condition but has minor issues, such as missing packaging or slight signs of handling, a partial refund may be issued. Our team will carefully assess the item’s condition before making this determination.
Our goal is to maintain transparency and fairness throughout the process, ensuring you understand how any partial refund is calculated and feel confident in the way we manage returns.
Damaged, Defective, or Wrong Product?
We understand how frustrating it can be when your order doesn’t arrive as expected, and we are committed to resolving the issue promptly.
If your package is damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us address the matter efficiently, include clear photos or videos showing the issue.
Once the situation is verified, we will arrange a replacement or process a refund, depending on what is most appropriate. Our goal is to handle the matter smoothly and ensure you feel confident in our support.
Need Assistance?
We understand that questions may arise, and we want you to feel fully supported. If you have any inquiries regarding returns or refunds, please reach out to our support team at questixitsolutions@gmail.com. We are here to guide you and provide clear, helpful assistance at every step.
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