At Hypecartz, operated by Questix It Solutions, we understand that plans can change. Whether you’ve had a change of heart about a statement necklace or realized a pair of sunglasses isn’t quite right for you, we aim to make canceling an order simple, transparent, and hassle-free.
For clarity, “we,” “our,” and “us” refer to Questix It Solutions, while “you,” “your,” or “customer” refers to our valued shoppers. By placing an order with us, you agree to the guidelines outlined below. We encourage you to read this policy carefully to understand what to expect if you choose to cancel an order.
Our goal is to ensure your experience remains smooth and stress-free, even if your plans change. We value your trust and aim to make every interaction straightforward and supportive.
Cancelling an Order Before Shipment
We understand that you may sometimes change your mind after placing an order. If your order has not yet been shipped, you can cancel it within 24 hours of placement. You may also request a cancellation any time before the order is dispatched, provided the 24-hour window has not passed. Prompt action helps ensure a smooth process.
To request a cancellation:
Our team will review your request and confirm whether your order is eligible for cancellation. If approved, a full refund will be issued to your original payment method, typically within 5 to 7 business days.
We strive to make cancellations easy and stress-free, giving you confidence that your order choices are flexible and handled with care.
If Your Order Has Already Been Shipped
Once your selected accessories have left our warehouse and are in transit, it is no longer possible to cancel the order. However, you may still return the items once they arrive, provided the return meets the conditions outlined in our Return and Refund Policy.
We want you to feel confident in your purchase. Even if cancellation is no longer possible at this stage, our return process ensures your satisfaction and peace of mind.
Making Changes to an Order
Once an order is placed, we are currently unable to make any modifications, including updating products, changing the shipping address, or correcting contact information. If you notice any discrepancies, the best approach is to cancel the order within the eligible window and place a new one with the correct details.
We understand that mistakes can happen, and our goal is to ensure your shopping experience remains smooth and hassle-free. Following this process helps guarantee that your order is exactly what you want and reaches you without any issues.
Need to Get in Touch?
If you have any questions or need assistance with cancelling an order, we are here to help. You can contact us at questixitsolutions@gmail.com, and our team will gladly guide you through the process and provide the support you need.
We aim to make every step of your shopping experience simple and reassuring. Please don’t hesitate to reach out so we can ensure your cancellation requests are handled promptly and efficiently.
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