At Hypecartz, operated by Questix It Solutions, we recognize that selecting the perfect accessory is a personal experience where every detail counts. Your feedback is valuable, and we are committed to addressing your concerns with care, respect, and efficiency.
This policy explains how we handle grievances related to our products, services, or your overall experience. Our approach emphasizes transparency and fairness, ensuring that every issue is resolved promptly and communicated clearly.
When this policy mentions “we,” “our,” or “us,” it refers to Hypecartz. References to “you,” “your,” or “customer” pertain to our valued users, whose satisfaction guides all our actions.
We adhere to all applicable laws to review and resolve concerns thoroughly. If any part of your experience falls short of expectations, you can trust us to listen carefully and work collaboratively toward a satisfactory solution.
Your trust is important to us, and we strive to make every interaction with Hypecartz smooth, fair, and reassuring, helping you enjoy your shopping experience with confidence.
What is a Grievance?
A grievance refers to any concern or dissatisfaction you may experience while interacting with us that falls short of your expectations. This can include issues such as receiving an incorrect or damaged product, delays in shipping, payment problems, difficulties with returns or refunds, or unsatisfactory customer service.
We encourage you to share any concerns openly. Bringing grievances to our attention helps us understand areas for improvement and ensures that your issue is addressed promptly and fairly.
Your feedback is invaluable, as it guides us in enhancing our services. We are committed to listening carefully and acting quickly to resolve any problems. By sharing your experience, you play a key role in helping us create a smoother, more enjoyable shopping journey for all customers.
How to Raise a Grievance
Choosing the perfect accessory should be an enjoyable and confident experience. Occasionally, issues may arise, and when they do, we are committed to resolving them promptly and effectively. Reporting a concern is simple and straightforward.
Start at Our Support Pages: Visit the “Help Centre” or “Contact Us” section on our website or mobile app to begin.
Select the Relevant Issue: Choose the option that best describes your situation so your grievance is directed to the right team without delay.
Provide Complete Information: Complete the form with your order ID, a detailed description of the issue, and any supporting photos or documents that can help us understand the matter clearly.
Once submitted, our dedicated support team will carefully review your information and provide a resolution tailored to your specific case.
Our goal is to ensure every interaction with our accessories is joyful and satisfying. If any issue arises, contact us immediately—we are here to listen, guide, and make sure your shopping experience remains seamless and enjoyable.
Escalation to Grievance Officer
Occasionally, despite our best efforts, an issue may not be fully resolved through initial support. We value your experience with every accessory you choose, and you have the right to request further review if needed.
To ensure fairness and transparency, Hypecartz has appointed a Grievance Redressal Officer. This officer carefully assesses all escalated concerns, provides an impartial review, and ensures that every step complies with the Information Technology Act, 2000, and other applicable regulations.
If you feel your grievance requires additional attention, you may contact our Grievance Officer directly at questixitsolutions@gmail.com. We take every concern seriously and are committed to working with you until a fair and satisfactory resolution is achieved.
Grievance Handling Process
At Hypecartz, we understand that each accessory you choose is personal, and any issues along the way can be frustrating. We are dedicated to addressing your concerns promptly and ensuring your experience remains smooth and reassuring.
Acknowledgment Without Delay: Once we receive your complaint, we act immediately. Within 48 hours, you will receive a confirmation email at your registered address, confirming that your grievance has been logged and is under review.
Case Identification: Every concern is tracked with a unique reference or ticket number, allowing you to monitor its progress while enabling our team to manage the issue efficiently from start to finish.
Swift Resolution Commitment: Resolving your concern quickly is our priority. In most cases, a resolution is provided within 7 working days, unless specific legal or procedural considerations require additional time.
Regular Communication: We believe keeping you informed is essential. You will receive timely updates through your preferred contact method, ensuring transparency at every stage of the resolution process.
Sharing your concerns helps us continually improve our service. We are committed to handling every grievance with fairness, care, and professionalism.
Closure of Grievance
We understand that shopping online can sometimes raise questions or concerns. Our approach is straightforward: we listen attentively, act responsibly, and resolve every grievance so you feel supported and understood.
A grievance is considered closed when any of the following conditions are met:
Resolution Meets Your Expectations: The concern is deemed resolved when the solution provided by our support team or Grievance Officer fully addresses your issue and meets your satisfaction.
Lack of Further Communication: If we present a proposed resolution and do not receive a response from you within a reasonable timeframe, the grievance will be considered resolved, and the case will be formally closed.
Final Outcome Shared: Once a clear and definitive decision has been communicated to you in accordance with our internal processes and any applicable legal requirements, the grievance is considered concluded.
When any of these closure conditions are met, your grievance reaches a thoughtful and considered conclusion, ensuring that your concerns are handled with attention, care, and a commitment to your satisfaction.
Connect With Us Anytime
Finding the perfect accessory should be a joyful experience, not a source of stress. If you have any questions, need additional information, or wish to share feedback, we are here to assist you.
Reach out to us at questixitsolutions@gmail.com, and our dedicated team will respond promptly, providing guidance and support to ensure your shopping experience is smooth, effortless, and enjoyable.
A Quick Reminder
At Hypecartz, we are dedicated to making your accessory shopping experience seamless and enjoyable. To stay up to date with evolving guidelines and continuously enhance your experience, our policies may be updated from time to time.
We encourage you to review our Terms of Use and Privacy Policy pages for the most current information. Your feedback is important, as it helps us serve you better and continuously improve the way we bring style to your doorstep.
English
Accessories
